Warranty, Shipping & Returns

Adriana.Jewelry Warranty, Shipping & Returns

The Adriana.Jewelry One-Year Warranty

We want you to be pleased with your jewelry, so we proudly offer a one-year warranty from the original date of purchase for damage caused by manufacturing defects.

This warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-Adriana.Jewelry products; nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear.

If one year has passed from the original date of purchase, we can gladly repair it at your own cost.

If you need to request a repair:

  • Send us a email at info@Adriana.Jewelry with your order number.
  • We will provide you a pre-paid UPS 2nd Day return label.
  • Peel and stick the inner label in the small box and outer label in the medium box.   Write your order number in the inner label.
  • Go to The UPS Store and hand it in.

 

Please use this safe shipping and packaging checklist

If you want to return for repair by using your own shipping method: 

          Send the package through a trackable shipping method

          and insure the package for the value of the item or items.

          Adriana.Jewelry is not responsible for return lost packages.

 

             The address for warranty shipments is:

                Adriana

                ATTN: A. Zamudio

                482 W. San Ysidro Blvd. #2344

                San Ysidro, CA 92173

 

How Do Pre-Orders and Special Orders Work?

Please note that all Pre-order or Special Order items take 1 to 2, 3 to 4 or 6 to 9 weeks to ship from the time of purchase. Your credit card funds will be authorized when the order is placed. All Pre-order or Special Order items are final sale and cannot be returned. If you have any questions, please contact us at info@Adriana.Jewelry

How Are Products Shipped?

Orders placed before 12:00pm PST will generally be shipped out on the same day*. Orders placed after 12:00pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. We currently do not ship to PO Boxes.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.

We currently offer 3 shipping methods for Domestic orders:

  • Next Day Shipping: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.
  • 2nd Day Shipping: Delivery by the end of the second business day.
  • Ground Shipping: Day-definite delivery typically in one to five days.

The shipping method for international orders is:

  • Express Worldwide: Delivery by end of next possible day

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided or due to weather conditions or national holidays.

Adult Signature (Shipping carrier obtains a signature from someone at least 21 years old at the delivery address) is required.

What Is Your Return Policy?

Effective Date: September 2016 and subject to change. Please check back monthly for any specific updates.

Adriana.Jewelry will accept free returns** for items of $200 or more purchased on Adriana.Jewelry that are received back within 14 days from delivery date for a full refund, less shipping costs, or 30 days of a store credit to the same amount. Returns received back after 30 days from delivery date will not be accepted. Please note that shipping charges are non-refundable. We do not presently offer exchanges. You may return for a refund or store credit and place a new order for the item, size and color of your choice.

**No returns are allowed on Pre-order or Special Order or personalized items. These sales are all considered final.

All returns MUST meet the following criteria:

  • No signs of being worn
  • All tags must be attached
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

 

All returns require a valid Return Merchandise Authorization # (RMA).

Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit.

You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $15 rejection processing fee for all rejected returns.

To request a free return:

  • Send us an email to returns@Adriana.Jewelry including your order number.
  • We will provide you a pre-paid UPS 2nd Day return label along with your RMA#
  • Peel and stick the inner label in the small box and outer label in the medium box. Write your RMA# in the inner label.
  • Go to a UPS Store and hand it in.

Please use this safe shipping and packaging checklist

 

If you wish to return using your own shipping method:

  • Send us an email to returns@Adriana.Jewelry including your order number.
  • We will provide you your RMA#
  • Write your RMA# in a piece of paper stored inside the box.

We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.

For safer shipping, we recommend the use of this checklist.

Use the steps as applicable.

 

        Please label the return to:

               Adriana Returns Dept.

               ATTN: A. Zamudio

               482 W. San Ysidro Blvd. #2344

               San Ysidro, CA 92173

 

Once a return arrives to us, it will take us 7-14 business days to receive, inspect and process. You will be notified via email once your return has been completed.

You should see a refund post to your credit card account within 2 billing cycles. Please note that each banking institution may require additional time to process and post this refund to your account once they have received the information from us.

Returns, refunds and store credits may be made at the discretion of Adriana.Jewelry

What Happens If My Shipment Is Refused/Cannot Be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Adriana.Jewelry and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order within 90 days and give us a functional mailing address (non- PO Box) and will be responsible for any associated shipping charges.

How Do I Update My Account Information?

If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located in the top of each page. Once you have accessed your account, you can click on the “Account Information” link to update your account information.

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